The Gurus2Go online tech support service offers a wide range of support options. You can count on the computer technicians for assistance with everything from software installation to network support and management. You can contact the customer service team through a live chat, telephone call or email. However, the customer support line is not always open and you cannot always contact a support representative. Also, there is no operating system migration and upgrade support available.

Perhaps the most common use for an online tech support service is for computer protection. After you discover you have a virus, or suspect you have one, using your computer can be dangerous, if not completely impossible. The live support representatives will help ensure that your computer is safe, and if there are any security issues, they will help eradicate any threats. The customer service representatives can also help you find all the necessary applications and antivirus software to help keep your computer running safely and securely.

The customer support representatives are available for the simplest and most advanced computer-care tasks. If you need help opening an email account or running Microsoft Word, the computer troubleshooting representatives can help you. And if you need more advanced assistance with tasks such as network and printer setup and driver installation, the representatives are also available.

The online tech support service is also available for computer diagnostics. You can have a representative scan and access your computer to help make it run faster, operate safer and be the best machine possible.

The online computer repair technicians are not available for operating system migration and installation. If you need to move your computer from Windows XP to Windows 7, they can't help you.

Gurus2Go online tech support only offers one pricing option. You can purchase a one-time use only. Many other similar services have the option to purchase service contracts for a set time period, but this isn't available with Gurus2Go. However, this one-time support price is a helpful option for those looking for only a single fix and will not need continued support.

You can receive customer support from this online tech support service through an online chat, email or toll-free phone call. The online chat option will allow a customer support representative to access your computer and remotely fix whatever problems you might have. The telephone support line is a useful option that allows them to walk you through your computer issues. And email support is often used to find out if you’ve got a problem they can help you with. However, the biggest flaw is that customer support was not available for constant service. The service shuts down periodically through the night and on weekends.