Online Tech Support Review

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Why Use Online Tech Support?

While most of us couldn't live without our computers and smartphones, we know that technology doesn't always work the way it should. Computers can contract viruses, peripherals can fail to connect to host devices and Wi-Fi networks can stop working – all for reasons unbeknownst to most of us. Unless you're a computer whiz, trying to diagnosis and fix the problem can be frustrating, time-consuming and, in some cases, futile. Fortunately, a growing number of online tech support services are available to assist with all your technical emergencies.

Ideal for computer novices and small businesses that lack onsite tech support, these companies provide comprehensive PC service as well as technical support for a wide range of peripherals, such as printers, tablets and digital cameras. Additionally, many tech support companies can assist with setting up your devices, Wi-Fi network and home theater.

The appeal of online tech support services also lies in their remote, 24/7 availability. Rather than lugging your equipment to a local tech service, online support techs can remotely access your computer through your internet connection or render help via email, online chat and telephone. The best remote support services, including Geek Squad, iYogi and Support.com, are available to help you day or night, 365 days a year. Many of these services offer service subscriptions in which you pay a flat monthly or annual fee for unlimited tech support for the duration of your contract. To learn more about how these services work and what they offer, please read our articles about online tech support.

Online Tech Support: What to Look For

The best online tech support companies provide a wide range of tech services, including comprehensive software and hardware support. Unfortunately, not all services are created equal, and a select few seem more interested in taking your money than helping you with your problems. The following are key factors you should seek in online tech support to help you select a legitimate, accommodating service.

Tech Services
Online technical support companies should provide a broad array of services for consumers, home offices and small businesses. From PC repair to virus removal, available services should address a wide range of technical issues. Comprehensive support is especially important if you purchase a subscription rather than pay for a one-time fix; this ensures that the service can assist you with any tech problem you may run into on your computer or various peripheral in the future.

Devices & Peripherals
Beyond computers, most of us use a vast array of additional devices on a daily basis. Therefore, it's crucial that any tech support company you consider offers support for all the tech devices you use. These may include (but aren't limited to) PCs, Mac computers, smartphones, tablets, printers, routers, cameras and MP3 players. A handful of tech support companies we reviewed also offer technical support for televisions.

Service Features
There's more to consider when it comes to remote technical support companies than just the services they render. To ensure that your experience is a smooth one and that you're working with qualified technicians, look for services that provide a free price quote and a money-back guarantee that they clearly explain on their websites. Many tech support companies also have Microsoft Certified technicians, which means they have obtained technical certifications for Microsoft products and are thus highly qualified to provide PC service.

Another service feature to look for includes U.S.-based technicians. This will minimize any language barrier between you and the person providing the tech support. You should also look for online profiles so that you can see each tech representative's credentials and qualifications. Some online tech support services even provide multi-language support for non-English-speaking customers.

Help & Support
When dealing with any service-based company, help and support is a crucial determinant, and online tech support services are no exception. Aside from 24-hour availability, these services should offer live assistance via telephone and online chat, as well as both remote and onsite support. Other customer service options you may find useful include an online account that allows you to track your service, billing and repairs, as well as self-help tools on the service's website, such as troubleshooting and how-to guides. Another important consideration is hold time. You shouldn't have to wait for hours to connect with a technician who can assist you.

No matter how tech savvy or technologically inept you may be, technical support services can prevent, minimize and eradicate technology nightmares, ensuring enjoyable, hassle-free experiences with all of your gadgets.

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Rank #1#2#3#4#5#6#7#8#9#10
10-9  Excellent
8-6    Good
5-4    Average
3-2    Poor
1-0    Bad
Geek Squad iYogi Support.com iTOK.net Rescuecom AskPCExperts Gurus2go 24/7 Techies USTechSupport Omni Tech Support
Geek Squad iYogi Support.com iTOK.net Rescuecom AskPCExperts Gurus2go 24/7 Techies USTechSupport Omni Tech Support
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Vistin Site
Visit Geek Squad
Visit iYogi
Visit Support.com
Visit iTOK.net
Visit Rescuecom
Visit AskPCExperts
Visit Gurus2go
Visit 24/7 Techies
Visit USTechSupport
Visit Omni Tech Support
Ratings
9.88
9.38
9.20
9.13
9.07
8.75
8.63
8.38
7.82
7.13
10
9
8
7
6
5
4
3
2
1
10.00
10.00
10.00
9.38
10.00
10.00
8.13
8.75
9.38
10.00
9.38
7.50
9.38
9.38
9.38
8.13
9.38
10.00
9.38
6.88
9.38
9.38
8.13
7.50
10.00
10.00
8.75
4.38
9.38
9.38
6.88
6.88
9.38
7.50
7.50
6.25
8.13
8.13
6.25
5.00
 
Cost Comparison
One-Time Fixes $49.99 $119.99 $49.99 $49.99 $188 $99.95 $49 $119.95 $188  
Monthly Subscription $9.99 $29.99 $19.99 $19.99 $29.99 $16.66   $16.66 $16.58 $24.99
Annual Subscription $199.99 $179.99 $199.99 $239.88 $359.88 $199.95   $199.95 $199 $299.99
Setup Fee $99 $60 $40 $49.99 $19 $0   $0 $19.95 per month $0
Number of PCs 3 3 1 1 1 1 1 1 1 1
Tech Services
Diagnostics
Virus & Malware Removal
Data Recovery
Browser & Internet Security
OS & Software Installation
Tune-Ups & Optimization
Microsoft & Windows Support
Home Networking
 
Peripheral Setup
 
Home Theater Support
   
   
Devices & Peripherals*
PCs
Printers & Scanners
MP3 Players
Routers
Cameras & Camcorders
Phones & Tablets
 
Macs
 
TVs
 
 
   
Service Features
Free Price Quote
 
Microsoft Certified
Money-Back Guarantee
 
Encrypted Connection
Home Users
Small Business & Enterprises
 
U.S.-Based Support
 
 
 
 
Multi-Language Support
 
      
Tech Profiles
         
Support Options
Support Quality 100% 90% 80% 90% 75% 60% 60% 60% 60% 40%
Hold Time 1 min. 1 min. 0.5 min. 0.5 min. 0.5 min. 5 min. 1 min. 0.5 min. 2 min. 2 min.
24/7/365
 
Remote Support
Telephone
Live Chat
   
 
 
Onsite Support
 
   
Online Account
 
  
  
In-Store Support
         
Self-Help Tools
 
 
    
*Some supported devices may not be covered under subscription plans, and technical support for them may require additional fees.