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Online Tech Support Review
REVIEWS AND COMPARISONS
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Top Ten Reviews no longer updates this category and keeps it here for archiving purposes only. It was last updated in August 2013.
Cost Comparison
One-Time Fixes
?
$49.99
$119.99
$49.99
$49.99
$188
$99.95
$49
$119.95
$188
 
Monthly Subscription
?
$9.99
$29.99
$19.99
$19.99
$29.99
$16.66
 
$16.66
$16.58
$24.99
Annual Subscription
?
$199.99
$179.99
$199.99
$239.88
$359.88
$199.95
 
$199.95
$199
$299.99
Setup Fee
?
$99
$60
$40
$49.99
$19
$0
 
$0
$19.95 per month
$0
Number of PCs
?
3
3
1
1
1
1
1
1
1
1
Tech Services
Diagnostics
?
Virus & Malware Removal
?
Data Recovery
?
Browser & Internet Security
?
OS & Software Installation
?
Tune-Ups & Optimization
?
Microsoft & Windows Support
?
Home Networking
?
 
Peripheral Setup
?
 
Home Theater Support
?
 
 
 
 
 
 
Devices & Peripherals*
PCs
?
Printers & Scanners
?
MP3 Players
?
Routers
?
Cameras & Camcorders
?
Phones & Tablets
?
 
Macs
?
 
TVs
?
 
 
 
 
 
Service Features
Free Price Quote
?
 
Microsoft Certified
?
Money-Back Guarantee
?
 
Encrypted Connection
?
Home Users
?
Small Business & Enterprises
?
 
U.S.-Based Support
?
 
 
 
 
Multi-Language Support
?
 
 
 
 
 
 
 
Tech Profiles
?
 
 
 
 
 
 
 
 
 
Support Options
Support Quality
?
100%
90%
80%
90%
75%
60%
60%
60%
60%
40%
Hold Time
?
1 min.
1 min.
0.5 min.
0.5 min.
0.5 min.
5 min.
1 min.
0.5 min.
2 min.
2 min.
24/7/365
?
 
Remote Support
?
Telephone
?
Live Chat
?
 
 
 
 
 
Onsite Support
?
 
 
 
 
Online Account
?
 
 
 
 
 
In-Store Support
?
 
 
 
 
 
 
 
 
 
Self-Help Tools
?